Terms and conditions
Terms and conditions of BOHLENDER Americas Inc. – and some words in advance.
Dear Customer,Thank you for your interest and the time you take for reading these lines.The following information should give you an understanding of some essential issues and make you familiar with our conditions of sale. Our experiences have shown that this helps eliminating or even avoiding misunderstandings in advance.
Why should I purchase from you of all people?
We consider you, our customer, as our partner and want to serve you as quick as possible, in best quality and to our best prices. We prove every day that these are no empty words, but our top BOHLENDER-Maxim. We stand for this with our whole BOHLENDER-Team.
What about the delivery periods and terms?
Most of our items are permanently on stock in big quantities. Inland orders which reach us until 12.00 o'clock are thus normally despatched on the same, at the latest on the next workday. You will only receive an order confirmation if a short-term delivery is not possible. Shipments up to 30 kg are despatched per parcel service, except bulky goods. Shipments over 30 kg or with bigger volumes are given to a forwarder. The fees for transport and packing are listed on the goods' invoice at our prime costs.
Do you grant special prices for bigger quantities?
This depends on the item and the respective quantity. Please contact our sales in this case.
How can I pass my orders?
You can order by phone, mail, fax, e-mail or directly on the Bohlender Americas Inc. homepage.
Can I order directly from you?
In principle yes - but please mention your customer number on your order because otherwise a quick handling is unfortunately not possible. Please consider in this respect that, for reasons of handling, we have to insist on a minimum order quantity of 150 USD net. We always want to sell state-of-the-art goods. Technical changes are thus inevitable. Please understand if the current technical information differs from the data given in our catalogue.
Actuality of technical data
We always want to supply products with the best available technology. Therefore, technical modifications are indispensable. Please understand that the latest technical data can differ from the data indicated.
Terms and conditions
General
The following terms and conditions are contract parts of all our business transactions. These conditions are expressly accepted by the customer when placing an order.
Quotations
All quotations are without obligation. Verbal agreements are only valid after being confirmed by us in writing.
Delivery
In general, delivery times are short-termed. Delivery dates or periods of delivery that have been promised or planned shall only be valid as approximate dates or periods. There shall be no claims for compensation or no rights of withdrawal arising out of consequences of the delay and/or default.
If we still have any further claims against the customer or later on, being informed of his eventual insolvency, we shall be able to delay delivery till clarification of this matter, or even to refuse it. Dates, periods and times of delivery are ex works. We shall not be held liable for damage suffered during transport. Cases of force majeure, walkout, lockouts, interruption of operation, lack of raw materials and operating materials, delivery failures on the part of our suppliers for which we are not responsible shall approximately extend the period of delivery and/or shall release us from the obligation to deliver the goods, provided that delivery has thus been made impossible.
As soon as we have started ordering the materials or working on the items, all orders given to us can no longer be cancelled. Our supply quantities shall be subject to plus or minus 10% of the quantity ordered. The customer shall be obliged to accept the surplus or deficiency. In case of orders on call, delivery is to be taken of the full amount within 6 months, unless otherwise agreed upon.
We can store the important details concerning order handling on computer.
Direct shipments to the end users are only made exceptionally. The fee for such a shipment is at least 20 USD.
Prices and Payment
Our prices are quoted in USD, ex works Bohlender, without VAT, packing and other expenses not included. Payments shall be made cash net without deductions, without delay and within one month after sending the invoice (date of despatch) at the latest. If the date of payment is exceeded, we shall be entitled to charge at least the usual bank interests for a current account on the amount of the invoice for the period of delay. For reasons of handling the minimum order quantity is 100 USD net per order. For smaller orders we have to charge you for a fee of 20 USD. Our invoices are only sent electronically (fax/email).
Warranty and Damages
Within one week on receipt of goods the customer must complain in writing any hidden defects he discovered in course of the ordinary checking process. In the event of a justified and duly-submitted complaint of evident or hidden deficiencies respectively, or the lack of warranted properties, we shall, at our descretion and free-of-charge, repair, restore, touch up, replace or substitute those parts that have become unserviceable, ascertainably as a result of a cause prior to the transfer of risk, in particular, as a result of faulty manufacture, poor material quality or deficient processing. The customer shall only be entitled to plead warranties of properties when we have expressly stated these to him in writing. Data given in advertisements - and particularly in catalogues -shall be non-committing and shall not constitute a warranty of properties. Warranty claims for foreign products that are re-sold by us without further processing shall be invalid. We shall, however, relinquish our own claims to guarantee against the supplier of the foreign products of the customer.
Return of Goods, Stocking of Spares
Returns are only accepted with our explicit prior consent which can only be given in case of justified claims or supplies not conforming with order specifications. A reduction of the invoice amount is permitted - the reimbursement is effected by credit note. Properly shipped goods can only be returned:
a) after our prior consent -
b) if the value of the goods is at least 50 USD per line
c) if the goods have not yet been used
d) if the goods reach us in good condition and in original packing.
The costs for the return are charged to the customer. The reimbursement under these conditions is effected by credit note deducting discounts and
a) administration fees of 30 % of the net amount or
b) at least 30 USD.
In so far as we are obliged to stock spares for any legal reason whatsoever, this obligation shall terminate one year after the delivery of the item for which the spare part is required.
Prohibited Use, No Liability
All finished articles and semi-finished items made of fluoropolymer materials - either manufactured or re-sold by us - are not designed or made for the implantation in a human body or for the contact with human liquids or tissues. Thus, a use of such materials in medical and/or dental fields is not recommended by us. We also advise against deriving any suggestions, promises or warranties - neither implicit nor explicit - in connection with the application and safety of those materials. Therefore we cannot accept responsibility or liability for any damage. The data published in our documentation (catalogues, brochures, homepage etc.) base on our respective information as well as on currently available literature and information of the raw material manufacturers. They have to be considered as not binding and do not claim to be complete. We advise against deriving any arbitrary assumptions or interpretations from our catalogue regarding certain properties of materials or product applications. The user is not released from observing the respective security instructions.
Reservation of Proprietary Rights
The goods supplied shall remain our property until full payment has been made.
Place of performance: Alexandria, VA 22309, USA.
Place of jurisdiction shall be for both parties: Alexandria, VA 22309, USA.